Lian <br/><br/>
TQM implementation and impact in the Malaysian public sector/  an emprical study/ 
Teddy Lian Kok Fei 
 - Kuala Lumpur  INTAN  2002 
 - xii,94p.  26cm 
<br/><br/>Includes bibliographical references 
<br/><br/><label>ISBN: </label>9679933903  9789679933901