Martin, James W. <br/><br/>
Measuring and improving performance : 
James William Martin. 
 - Boca Raton :  CRC Press,  c2010 
 - xxvii, 250 p. :  ill.   24 cm 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781420084184 (hardcover : alk. paper)