Martin, Karen <br/><br/>
The outstanding organization: generate business results by eliminating chaos and building the foundation for everyday excellence/ 
Karen Martin 
 - New York:  McGraw-Hill,  c2012 
 - Xix, 217 p.:  ill.  24cm 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9780071782371