Freed, Larry <br/><br/>
Innovating analytics : word of mouth index-- use the next generation of net promoter to increase sales and drive results /  
Larry Freed 
 - Hoboken, New Jersey :  John Wiley & Sons, Inc ,  2014 
 - 282p. :  ill.   24 cm. 
<br/><br/><label>ISBN: </label>9781118779484