Hasson, Gill. How to Deal With Difficult People : Smart tactics for overcoming the problem people in your life / Gill Hasson. - Chichester, West Sussex : CAPSTONE, A Wiley Brand, 2015 - xi, 196 pages ; 22cm Includes index. ISBN: 9780857085672 Subjects--Topical Terms: Interpersonal conflict.Conflict management.Interpersonal relations. Interpersonal communication.