How to give exceptional customer service (Record no. 11998)

MARC details
000 -LEADER
fixed length control field 00541nam a2200217Ia 4500
000 - LEADER
fixed length control field 00630pam a2200193 4500
001 - CONTROL NUMBER
control field mosti000002191
003 - CONTROL NUMBER IDENTIFIER
control field MY-WpKST
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20210908150057.0
007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION
fixed length control field OC
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 131204s2013####nyuagr#001#0#eng#d
035 ## - SYSTEM CONTROL NUMBER
System control number 8839
039 ## - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE]
-- 201002000000
-- VLOAD
040 ## - CATALOGING SOURCE
Original cataloging agency MOSTI
090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN)
Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) 658.812
Local cutter number (OCLC) ; Book number/undivided call number, CALL (RLIN) FOR
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Ford
-- Lisa
245 10 - TITLE STATEMENT
Title How to give exceptional customer service
Statement of responsibility, etc. by Lisa Ford
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. [S.I.]
Name of publisher, distributor, etc. [s.n.]
Date of publication, distribution, etc. [199?]
300 ## - PHYSICAL DESCRIPTION
Extent 1 CD-ROM
Other physical details sd., col.
Dimensions 4 3/4 in.
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Compact Disc
Holdings
Withdrawn status Lost status Damaged status Not for loan Collection code Home library Current library Shelving location Date acquired Total Checkouts Full call number Barcode Date last seen Price effective from Koha item type
        Open Collection MOSTI Library MOSTI Library Open shelf     658.812 FOR CD 0271 08/09/2021 08/09/2021 Compact Disc