Strategic customer service/
Goodman, John A.
Strategic customer service/ John A. Goodman - New York: AMACOM, 2009 - 256p.: ill. 24cm
9780814413333
Customer service
Customer relations--Managements
Strategic customer service/ John A. Goodman - New York: AMACOM, 2009 - 256p.: ill. 24cm
9780814413333
Customer service
Customer relations--Managements