Human sigma: managing the employees-customer encounter/
Fleming
Human sigma: managing the employees-customer encounter/ John H. Fleming,Jim Asplund - New York Gallup Press 2007 - 312p. 23cm
9781595620163
Human sigma: managing the employees-customer encounter/ John H. Fleming,Jim Asplund - New York Gallup Press 2007 - 312p. 23cm
9781595620163