Customer relationship management: Concept, Strategy, and tools / V. Kumar, Werner Reinartz
Material type: TextPublication details: New York : Springer , 2012Edition: 2nd. edDescription: xxxiii, 378 p.: ill. 26cmISBN:- 9783642201097
Item type | Current library | Collection | Call number | Status | Date due | Barcode |
---|---|---|---|---|---|---|
Book | MOSTI Library Open shelf | Open Collection | 658.812 KUM (Browse shelf(Opens below)) | Available | 016465 |
Browsing MOSTI Library shelves, Shelving location: Open shelf, Collection: Open Collection Close shelf browser (Hides shelf browser)
No cover image available | No cover image available | No cover image available | ||||||
658.812 GRI Customer loyalty | 658.812 GRO Service Leadership: | 658.812 KAU Uplifting service: | 658.812 KUM Customer relationship management: Concept, Strategy, and tools / | 658.812 RAH Pengurusan khidmat pelanggan: | 658.812 ROB Service - ability :create a customer centric culture and achieve competitive advantage / | 658.812 SEL Selling to tough customers |
There are no comments on this title.