Service innovation : Lance A. Bettencourt
Material type: TextPublication details: New York : McGraw-Hill, c2010Description: xxix, 255 p. : ill. 24 cmISBN:- 9780071713009 (alk. paper)
Item type | Current library | Collection | Call number | Status | Date due | Barcode |
---|---|---|---|---|---|---|
Book | MOSTI Library Open shelf | Open Collection | 658.8 LAN (Browse shelf(Opens below)) | Available | 014179 |
Includes bibliographical references (p. 237-240) and index.
There are no comments on this title.